Yesterday, a story broke around the world about a recent cyber attack that appears to have originated in China, involving Google and many other companies.  Rackspace was a very small part of this situation and did everything possible to assist in resolving it.  No customer data at Rackspace was compromised or altered as a result of this action. We were mentioned as one of the target companies.

Here’s what we told the media who asked us about it:

Rackspace hosts tens of thousands of websites for customers and we take every precaution to make them safe and secure.   As a hosting and cloud computing company, we run the servers and operating systems for our customer’s websites, but customers run their own applications on those servers.  In this case, a server at Rackspace was compromised, disabled, and we actively assisted in the investigation of the cyber attack, fully cooperating with all affected parties.   Cyber attacks are a common occurrence in today’s online world, and we work every day to combat them and make our servers safe for our customers.

It’s difficult to share any more beyond the statement as we are committed to the privacy and security of the tens of thousands of customers we serve daily.  As a tech company, we know we need to remain diligent to prevent future incidents.  As always, our customers come first.  Here is an FAQ to assist our customers in understanding the event.